Frequently Asked Questions

1.       How can I be sure the autographed items one your site are authentic?

At MVPRelics.com we are committed to complete customer satisfaction.  We understand this requires that our customers enjoy 100% confidence in the authenticity of the items we sell.  That’s why the only autographed collectibles you’ll find at MVPRelics.com are those that come from the most well-known and trusted suppliers in the business, including Mounted Memories, Steiner Sports, Tri-Star Productions, and Upper Deck Authenticated. 

Most autographed items come with a Certificate of Authenticity and many also have a unique hologram ensuring that the collectible you’re purchasing is genuine.  We encourage you to visit the websites of these suppliers for more information on their individual authentication processes. 

Additionally, don’t hesitate to email us at customerservice@mvprelics.com if you have questions about any of our items.  We are happy to assist you and answer any questions you might have so that you can buy with confidence and security knowing that you are getting the “real deal.”

2.       Why are your prices lower for the same items offered on other websites?

          Over the years and through various business ventures we have developed great working relationships with our distributors.  These relationships are founded on trust and a commitment to excellence.  As a result of these exceptional business relationships we are able to obtain the collectibles you see on our site at some of the lowest possible prices.  This allows us to offer to our customers the same great quality items you find in retail stores and other online sites at a significantly reduced rate.  The bottom line is the bulk of the savings we arrange through our distributors is passed on to our customers.  Compare prices and compare quality—we trust you will be more than happy with what MVPRelics.com has to offer.

3.       Will the item I buy match the image displayed on your site?

          Because an athlete might sign multiple items at a single event, the image displayed on our site is a close representation of the exact item you will receive.  For example, a player might sign fifty baseballs.  Though we can’t display all fifty on our site, we can provide a representative image of one to give you a good idea of what you are purchasing.

4.       Will you safeguard and respect the privacy and security of the information I provide?

First of all we believe protecting and respecting your privacy is just plain courteous.  It is what quality customer service demands and it is what you should expect.  If, after reading through our following privacy policy you still have questions, please do not hesitate to email us with any questions or concerns you have.

Our postal address is:

MVPRelics.com
4914 Norwood St.
Duluth, MN 55804
United States of America

We can be reached via e-mail at customerservice@mvprelics.com.

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect aggregate information on the pages consumers' access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is not shared with other organizations.

Regarding cookies: We use cookies to store visitors' preferences and record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us an email to the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

Regarding Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain concerning them.

Consumers can access this information by e-mailing us at the above address.

Upon request we offer visitors the ability to correct inaccuracies in contact information.

Regarding security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address. 

5.       Will you appraise or authenticate memorabilia and collectibles?

Sorry, but we do not appraise any collectibles or memorabilia.

6.       Do you buy collectibles from private collectors?

In order to protect both you and MVPRelics.com against fraud and ensure product authenticity we only purchase autographed memorabilia that comes from the most reputable suppliers in the industry including Mounted Memories, Steiner Sports, Tri-Star Productions, and Upper Deck Authenticated.  We do not buy collectibles from private collectors.

7.       How do I go about returning an item?

Customer satisfaction is of the utmost importance to us.  We trust you will be very pleased with your purchase.  In the rare event that you are not completely satisfied with your order, simply return the item within 20 days from date of receipt of your order with the following information and we will be happy to give you a full refund (minus the initial shipping cost).  Please note that we reserve the right to wait up to 30 days after we receive your return before processing a refund.  This is to allow sufficient time to reauthenticate items in order to protect against fraudulent returns. 

Promptly contact us by email before you ship the item back to us.  Once we provide an authorization code, the item may be returned provided the following are included:

1. All the original contents of the package (i.e., collectible/memorabilia, display case, frame, certificate of authenticity, etc.).

2. Insure the contents of the package for the full price of the item.  MVPRelics.com is not responsible for any damage or loss that may occur during shipping.

3. Make sure that your name and address appears on the package when being returned.

Please note that we cannot accept returns on altered merchandise (i.e., altered, worn or used) and returns that have not been authorized will be subject to a 15% restocking fee.

8.       How much do you charge for shipping?

9.       What payment methods do you accept?

We accept credit card, money orders, and cashier's checks for payment.

Money orders and cashier’s checks must be mailed and made payable to:

MVPRelics.com

4914 Norwood St.

Duluth, MN 55804

10.     I can’t find what I’m looking for on your website.  Can you help me find it?

If you are looking for a specific item but unable to locate it on our site please contact us at customerservice@mvprelics.com and we will be happy to assist you.  We will then work with our network of suppliers to see if we can find that unique item you’re hunting for.